Frequently Asked Questions
Shipping
Where do you ship?
We currently ship to the United States, the United Kingdom, Sweden and selected international destinations. Available destinations are shown at checkout.
How long does delivery take?
Orders are normally processed within 1–3 business days. Most orders arrive within 7–14 business days, depending on the product and destination.
How much does shipping cost?
Shipping is free on every order, with no minimum purchase.
Orders & Payment
Is checkout secure?
Yes. All payments are processed through secure, encrypted checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible and we'll do our best to help before it ships.
Returns & Refunds
What is your return policy?
We offer easy returns. Please see our Return Policy for full details on eligibility and how to start a return.
Products
Are your products safe for pets?
Yes. We carefully select durable, pet-friendly essentials designed for happier pets and easier everyday routines.
Contact
How can I reach you?
Have a question we didn't answer? Reach out through our contact page or email us at hello@softtailsupply.com and we'll get back to you as soon as we can.