Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at softtailsupply@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at softtailsupply@gmail.com.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; customized products such as special orders or personalized items; and personal care products such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.

14-Day European Union Cooling-Off Period

Notwithstanding the above, if merchandise is being delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

As stated above, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since we approved your return, please contact us at softtailsupply@gmail.com.