Terms of Service

Last updated: July 30, 2026

Overview

Welcome to Soft Tails Supply. The terms “we,” “us,” and “our” refer to Soft Tails Supply.

Soft Tails Supply operates this online store and website, including all related information, content, features, tools, products, and services provided to you (collectively, the “Services”). Our store is hosted by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced within them, explain your rights and responsibilities when using our Services.

Please read these Terms carefully. By visiting our website, using our Services, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not access or use our Services.

Nothing in these Terms limits any mandatory consumer rights that apply to you under the laws of your country or region.

1. Eligibility and Customer Accounts

By using our Services, you confirm that you have reached the legal age of majority in your country, state, or region of residence.

When placing an order or creating an account, you may be required to provide information including your name, email address, billing address, shipping address, and payment details.

You agree that all information you provide is accurate, current, and complete and that you have the right to provide that information.

You are responsible for protecting your account login details and for all activity conducted through your account. You may not sell, transfer, assign, or license your account to another person.

2. Products and Product Information

We make reasonable efforts to display our products, images, colours, descriptions, measurements, and other information as accurately as possible.

However, product colours and appearance may vary depending on your screen, device, display settings, lighting, and manufacturing variations.

Product descriptions, prices, availability, and specifications may be changed without notice. We reserve the right to discontinue products or limit the quantities available to any person, household, geographic region, or jurisdiction.

We do not guarantee that every product will meet your personal expectations. This does not affect any rights you may have regarding defective, damaged, or incorrectly described products under applicable consumer law.

3. Orders

Placing an order constitutes an offer to purchase products from Soft Tails Supply.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including suspected fraud, incorrect pricing, product unavailability, payment issues, or shipping restrictions.

An order is not considered accepted until payment has been successfully processed and we have sent you an order confirmation.

Please review your order carefully before submitting it. We may be unable to change or cancel an order after it has entered processing or fulfilment.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, telephone number, or billing information provided with the order. Any payment already collected for a cancelled order will be refunded using the original payment method.

Products purchased from our store are intended for personal or household use and not for unauthorized commercial resale or export.

4. Prices, Payments, and Billing

Product prices, discounts, promotions, and special offers may change without notice.

The price charged will be the price displayed when you submit your order, subject to correction of obvious pricing errors. Your order confirmation will show the amount charged.

Unless otherwise stated, product prices may not include shipping charges, customs duties, import fees, or other charges imposed by your country.

Applicable taxes will be calculated and displayed where required.

You agree to provide complete and accurate billing, payment, and account information. You confirm that you are authorized to use the selected payment method and agree to pay all charges connected with your order.

Promotional offers may have separate terms. If promotional terms conflict with these Terms of Service, the specific promotional terms will apply to that promotion.

5. Shipping and Delivery

Delivery dates and shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Orders may be affected by processing times, carrier delays, customs procedures, severe weather, public holidays, or other events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or unsuccessful delivery resulting from incorrect or incomplete address information supplied by the customer.

Responsibility for the products passes to you in accordance with applicable law, generally when the order is delivered to you or a person designated by you.

Please review our Shipping Policy for further information about processing times, delivery, tracking, customs duties, and shipping restrictions.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer-protection laws.

You must contact us before returning a product. Items returned without an approved return request may not be accepted.

Please review our Return & Refund Policy before making a purchase.

7. Intellectual Property

The Services and their contents—including text, logos, graphics, images, videos, design elements, layout, product reviews, and other materials—are owned by or licensed to Soft Tails Supply and are protected by applicable copyright, trademark, and other intellectual-property laws.

You may access and use our Services only for personal, lawful, and non-commercial purposes.

Without our prior written permission, you may not:

• Copy, reproduce, modify, republish, or distribute our content.

• Create derivative works from our content.

• Use our branding, images, product descriptions, or website materials commercially.

• Download, store, or transmit substantial portions of our website.

• Use our trademarks, logos, designs, or slogans.

The Shopify name, logo, products, and services are trademarks belonging to Shopify. All other trademarks appearing through the Services belong to their respective owners.

8. Optional Third-Party Tools

We may provide access to tools, features, or services supplied by third parties.

These tools may be provided on an “as available” basis. We do not control them and cannot guarantee their availability, performance, security, or suitability.

Your use of third-party tools is at your own discretion and may be governed by separate terms and privacy policies provided by the relevant third party.

New features, tools, and resources introduced through our Services will also be subject to these Terms unless otherwise stated.

9. Third-Party Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

We are not responsible for reviewing or guaranteeing the accuracy, security, availability, or content of third-party websites.

If you leave our website to visit a third-party service, you do so at your own discretion. Please review the third party’s terms, policies, and practices before providing information or completing a transaction.

Questions, complaints, or claims regarding a third party’s products or services should be directed to that third party.

10. Relationship With Shopify

Our store is hosted and powered by Shopify.

All purchases made through our store are transactions directly between you and Soft Tails Supply. Shopify is not the seller of the products offered through our store and is not responsible for the products, fulfilment, delivery, returns, refunds, or customer service connected with your purchase.

To the extent permitted by applicable law, you agree that Shopify and its affiliates are not responsible for claims or losses arising directly from transactions between you and Soft Tails Supply.

11. Privacy

Personal information submitted through our Services is handled in accordance with our Privacy Policy.

Because Shopify hosts our store, Shopify also collects and processes certain information relating to your access to and use of the Services.

Information may be transmitted to Shopify and other service providers located outside your country to operate the store, process orders, provide payments, prevent fraud, and improve the Services.

Please review our Privacy Policy and the Shopify Consumer Privacy Policy for more information.

12. Reviews and Feedback

If you submit reviews, ideas, suggestions, photographs, comments, or other content (“Feedback”), you confirm that you own the content or have the necessary rights to submit it.

You grant Soft Tails Supply a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, distribute, and display the Feedback for purposes including operating, improving, and promoting our Services.

You agree that your Feedback will not:

• Violate another person’s intellectual-property or privacy rights.

• Contain unlawful, threatening, defamatory, abusive, obscene, or misleading content.

• Contain malicious software or harmful code.

• Misrepresent your identity or the origin of the Feedback.

We may monitor, edit, decline, or remove Feedback that violates these Terms or applicable law. We are not required to keep Feedback confidential, pay compensation for it, or respond to it.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders when information is materially incorrect.

If we cancel an order because of an error after payment has been received, we will refund the affected amount using the original payment method.

14. Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services to:

• Violate applicable laws or regulations.

• Infringe our rights or the rights of another person.

• Harass, threaten, abuse, defame, discriminate against, or harm another person.

• Provide false, fraudulent, or misleading information.

• Transmit viruses, malware, or other harmful code.

• Send spam, phishing messages, or unauthorized advertising.

• Impersonate another individual or organization.

• Collect or track another person’s personal information without authorization.

• Interfere with the security, operation, or accessibility of the Services.

• Circumvent security protections or access restrictions.

• Copy, scrape, reproduce, resell, or commercially exploit the Services without permission.

Automated tools, bots, scrapers, or artificial-intelligence agents may not access or interact with the Services in a way that conceals their automated nature, bypasses security controls, disrupts the Services, or violates applicable law.

We reserve the right to suspend or terminate access if we reasonably believe these Terms have been violated.

15. Termination

We may suspend or terminate access to the Services if you violate these Terms, misuse the Services, engage in fraudulent or unlawful conduct, or create a security risk.

You remain responsible for amounts owed up to the date of termination.

Provisions that are intended to survive termination—including those concerning intellectual property, privacy, liability, indemnification, and governing law—will remain in effect.

16. Disclaimer of Warranties

To the extent permitted by law, the Services and products are provided on an “as available” basis without warranties beyond those expressly provided by us or required under applicable law.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Information provided through the Services is intended for general informational purposes. While we aim to provide accurate information, we do not guarantee that all website content will always be complete, current, or free from errors.

Nothing in these Terms excludes or limits statutory warranties, guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Soft Tails Supply and its service providers, contractors, licensors, employees, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Services or products.

This may include loss of revenue, profits, data, savings, or business opportunities.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, personal injury caused by negligence, or mandatory consumer-protection rights.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Soft Tails Supply, Shopify, and our respective affiliates, employees, contractors, service providers, and licensors harmless from third-party claims arising from:

• Your material breach of these Terms.

• Your unlawful use of the Services.

• Your infringement of another person’s rights.

• Content or Feedback submitted by you.

This section does not apply where prohibited by applicable consumer law.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be considered separate from the remaining Terms and will not affect the validity of the other provisions.

20. Waiver and Entire Agreement

If we do not enforce a right or provision under these Terms, this does not constitute a permanent waiver of that right or provision.

These Terms, together with our published policies and any specific promotional conditions, constitute the entire agreement between you and Soft Tails Supply concerning your use of the Services.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations in connection with a sale, merger, reorganization, or transfer of our business, subject to applicable law.

22. Governing Law

These Terms and any separate agreements through which we provide the Services are governed by applicable Swedish law.

If you are a consumer, you also retain the benefit of any mandatory consumer protections provided by the laws of your country of residence.

Disputes will be handled by the competent courts in accordance with applicable law.

23. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, legal requirements, or operational needs.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide notice of material changes. Continued use of the Services after updated Terms take effect constitutes acceptance of those changes, except where further consent is legally required.

24. Contact Information

Questions about these Terms of Service can be sent to:

Soft Tails Supply
Email: softtailsupply@gmail.com